Next CSE-PPT: 14 March 2027 · Professional & Subprofessional
Civil Service Exam reviewer with realistic office situations that test how RA 6713, RA 3019, the anti-red tape law and the Constitution apply to everyday decisions of public servants.
Knowing the norms of conduct is one thing; applying them at the counter, in the office and in the community is another. This set presents everyday situations faced by government employees, such as a friend asking to skip the queue, a relative applying to your office, a request to campaign or a supervisor asking for a shortcut, and asks for the most appropriate response under RA 6713, RA 3019, the anti-red tape law and the Constitution.
In situation questions, look for the option that follows the law, treats everyone fairly and keeps the public's trust. Options that "help" one person at the expense of others, or that hide a problem, are almost always wrong.
Correct answer: A. Politely ask her to take a number and serve clients in order
Serving clients in order and without favour reflects justness and sincerity and professionalism under RA 6713. Giving a friend special treatment is an undue favour that treats other clients unfairly.
Read detailsCorrect answer: B. Inhibit from evaluating your cousin's application and disclose the relationship
A relative in the selection process creates a conflict of interest. Disclosing the relationship and inhibiting yourself protects the merit and fitness principle of Article IX-B and avoids undue favours to relatives under RA 6713.
Read detailsCorrect answer: A. Decline, because civil servants must not engage in partisan political activity
Article IX-B, Section 2(4) prohibits civil servants from engaging in electioneering or partisan political campaigns, and RA 6713 requires political neutrality. Using the office for campaign materials is also improper.
Read detailsCorrect answer: B. Politely refuse the money
Accepting money in connection with a transaction affected by your office is prohibited by RA 6713, Section 7(d), and may also violate RA 3019. Refusing politely protects both you and the integrity of the office.
Read detailsCorrect answer: C. Act on it within fifteen working days from receipt
Section 5(a) of RA 6713 requires officials and employees to respond to letters and requests within fifteen working days from receipt, stating the action taken. Prompt replies reflect responsiveness to the public.
Read detailsCorrect answer: A. Report it to your supervisor or the proper authorities
Fixing is prohibited under the anti-red tape laws (RA 9485 as amended by RA 11032). Reporting it helps protect clients and the integrity of the service, while cooperating with fixers is a violation.
Read detailsCorrect answer: C. Respectfully refuse, because altering an official document is dishonest and unlawful
Changing an official document to state something false is falsification and dishonesty. A lawful order must be obeyed, but an unlawful one must not; public servants are accountable for their own acts.
Read detailsCorrect answer: D. Use government property only for official purposes
Commitment to public interest requires the efficient, effective, honest and economical use of public resources. Government vehicles are for official business only, and personal use wastes public funds.
Read detailsCorrect answer: A. Explain the requirements in simple language and give her a checklist
Responsiveness to the public, a norm under RA 6713, includes explaining policies and procedures in clear and understandable language. A simple checklist helps the client complete her application correctly.
Read detailsCorrect answer: D. Keep the information confidential
RA 6713, Section 7(c) prohibits using or divulging confidential or classified information obtained through one's office to further private interests or give undue advantage to anyone.
Read detailsCorrect answer: C. Prohibited, because it creates a conflict of interest with her official functions
RA 6713, Section 7(b) prohibits officials and employees from owning or managing a private business that is regulated, supervised or licensed by their office, unless expressly allowed by law. It is a clear conflict of interest.
Read detailsCorrect answer: D. Inform your supervisor and correct the report promptly
Professionalism and honesty require owning and correcting mistakes promptly. Correcting an error early protects the office and the public from decisions based on wrong information.
Read detailsCorrect answer: A. Direct them to the priority lane or serve them with priority
Laws and government issuances require priority lanes for senior citizens, persons with disabilities and pregnant women. Serving them promptly reflects both the law and responsiveness to the public.
Read detailsCorrect answer: B. On or before 30 April
RA 6713, Section 8 requires the Statement of Assets, Liabilities and Net Worth to be filed on or before 30 April of every year, in addition to filing within thirty days after assuming and after leaving office.
Read detailsCorrect answer: B. A violation of the processing time limits
RA 11032 requires offices to follow the processing times in their Citizen's Charter, with a maximum of three, seven or twenty working days depending on the transaction. Unjustified delays are violations.
Read detailsCorrect answer: B. Stay calm, listen, explain the situation politely and help resolve the concern
Professionalism and courtesy are expected even under pressure. Staying calm and solving the client's concern reflects the norms of RA 6713, while rude behaviour can lead to an administrative complaint.
Read detailsCorrect answer: C. Simple living
Simple living requires officials and their families to lead modest lives appropriate to their positions and income and to avoid extravagant displays of wealth. Accepting funding from people with business before his office also raises gift and graft issues.
Read detailsCorrect answer: D. 60 days
Section 9 of RA 6713 requires an official with a conflict of interest to divest shareholdings within sixty days from assuming office, and to resign from any position in the private business within thirty days.
Read detailsCorrect answer: D. Decline to cover and encourage him to follow office rules, reporting if it continues
Public servants must render full working time to public service. Covering up habitual absence from duty is dishonest; the proper step is to decline, remind him of the rules and, if it continues, report it.
Read detailsCorrect answer: C. Responsibility, integrity, loyalty and efficiency
Article XI, Section 1 states that public office is a public trust and that public officers must serve with responsibility, integrity, loyalty and efficiency, act with patriotism and justice, and lead modest lives.
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